Privacy Policy

Last Updated: September 2, 2026

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At Monarq Studio ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our client portal (the "Client Lounge"), submit an inquiry, or engage our event design and media services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our site.

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Data"). The types of information we collect include:

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A. Personal Information You Voluntarily Provide

• Contact Information: First and last name, email address, phone number, mailing address, and city/state.

• Event Details: Wedding or event dates, venue locations, estimated guest counts, event budget parameters, planner contact details, and creative aesthetic preferences.

• Account Credentials: Usernames, passwords, and security settings created to access the Monarq Studio Client Lounge/Portal.

• Inquiry & Communication Data: Messages, responses to our pre-consultation questionnaires, client feedback, and details shared during design discovery calls.

B. Payment & Billing Data

• Financial transactions processed for consultations, retainer fees, or service packages are handled by secure, PCI-compliant third-party payment processors (such as Stripe, Square, or designated portal software). Monarq Studio does not store or hold full credit card numbers or banking credentials on our servers.

C. Information Collected Automatically (Cookies & Tracking)

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and navigation paths.

• Cookies & Tracking Pixels: We may use cookies, web beacons, and similar tracking technologies to improve site functionality, analyze traffic patterns, and personalize your experience.

D. Event Media & Behind-the-Scenes Content

• For clients who contract our Real-Time Social Content Curation or Spatial Design services, we capture and process photography, video footage, and spatial dimensions of your event. Specific rights regarding event media are governed by your individual Client Service Agreement.

We use the collected information for specific, legitimate business purposes, including:

• Service Delivery: Communicating regarding inquiries, scheduling consultations, creating 3D spatial renders, developing brand identity suites, and populating your client portal.

• Client Portal Management: Maintaining and securing your access to the Monarq Studio Client Lounge.

• Payment Processing: Invoicing, verifying transactions, and processing retainer deposits.

• Marketing & Communications: Sending newsletter updates, studio announcements, or service offerings (you may opt out at any time).

• Portfolio Showcase: Displaying finalized design assets, custom branding, or event video highlights on our website and social channels (subject to consent terms in your signed Client Agreement).

• Site Optimization: Analyzing website performance, diagnosing technical issues, and enhancing user experience.

We do not sell, rent, or trade your Personal Data to third parties. We only share your information under the following limited circumstances:

• Vetted Service Providers: We may share necessary details with trusted third-party software and service partners who assist us in operating our business (e.g., website hosting, client portal platforms, cloud storage, email automation, and payment gateways). These providers are legally obligated to keep your data confidential.

• Event Vendors & Collaborators: With your explicit approval, we may share design suites, spatial floor plans, or timelines with your hired wedding planner, venue manager, florist, or printer to ensure seamless event execution.

• Legal & Regulatory Compliance: We may disclose information if required by law, court order, subpoena, or government regulation, or to protect the rights, property, and safety of Monarq Studio, our clients, or others.

• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of company assets, client information may be transferred as a business asset.

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject browser cookies. Please note that disabling cookies may affect the availability and functionality of certain areas of our Website or Client Portal.

A. Security Measures
We implement industry-standard administrative, technical, and physical security measures—including SSL encryption, secure servers, and password-protected portal infrastructure—to safeguard your personal information against unauthorized access, alteration, or disclosure.

B. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete project deliverables, comply with legal/tax obligations, and maintain your permanent "Heirloom Archive" in our studio vault, unless a longer retention period is requested or required by law.

Depending on your geographic location, you may have the following rights regarding your Personal Data:

• Access & Review: The right to request access to the personal information we hold about you.

• Correction & Update: The right to request that we correct or update inaccurate or incomplete information.

• Deletion (Right to be Forgotten): The right to request that we delete your personal data from our active systems, subject to legal and contractual retention requirements.

• Opt-Out of Marketing: You can opt out of receiving promotional emails at any time by clicking the "unsubscribe" link at the bottom of our emails or contacting us directly.

To exercise any of these rights, please contact us at hello.monarqstudios@gmail.com.

Our Website and Client Portal may contain links to third-party platforms (such as Pinterest, Instagram, Google Drive, or external planning apps). We are not responsible for the privacy practices, content, or data security of those third-party sites. We encourage you to review the privacy policies of any site you visit.

Our Website and services are directed strictly to individuals aged 18 and older. We do not knowingly collect or solicit personal information from children under the age of 13 (or 16 in certain jurisdictions). If we learn that we have inadvertently collected personal data from a minor without parental consent, we will promptly delete that information.

Our studio is based in North Carolina, United States. If you are accessing our Website or portal from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and central database are located.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our team at:

Monarq Studio

Email: hello.monarqstudios@gmail.com

Location: North Carolina

Website: www.monarqstudios.com